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«When test scores go up, we should worry, because of how poor a measure they are of what matters, and what you typically sacrifice in a desperate effort to raise scores.»
«Brilliance is typically the act of an individual, but incredible stupidity can usually be traced to an organization»
«Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.»
Author: Peter F. Drucker
(Educator, Writer)
| About:
Quality
| Keywords:
constitutes, constituting, costs, customer, customers, customer service, incompetence, manufacturers, pay for, product, puts, supplier, suppliers, typically
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