Great Quotes - Funny Quotes - Love Quotes
Be inspired by our amazing collection of free proverbs, sayings and great quotes by famous artists, authors, writers, poets, philosophers and business people. The quotation database contains over 150,000 funny quotes, love quotes and motivational quotes that will do for any occasion. The database is constantly updated with new quotes, proverbs and sayings. Make sure to check our quotes regularly.
Try our free search of constantly updated quotations and proverbs database.
Browse Authors:
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
(Click a letter to view the authors)
Letter "K" » Kevin Lam Quotes
(Click a letter to view the authors)
«[Telus has about 30,000 employees, 9,000 of whom work in the field. The company was mandated to reduce 25 percent of employees in that area, while continuing to meet service level targets.] Management wasn't going to give us back those people, so we needed to work smarter. We were scrambling to figure out how we could make it up and do this, ... We knew the potential for gain was there. If we could move ourselves from five to six service calls a day, that would be a huge gain in productivity.»
Author: Kevin Lam
«[Using WebFOCUS allowed the company to take other things into consideration, such as how difficult the project was, whether a user experienced any technical difficulty, and if she had to wait for a customer.] IB used a scorecard that looks at a more holistic view of the days of your life. Employees are starting to see it's a more reflective interpretation, ... You can manage them to death to get productivity numbers up for one quarter, [but] there's a shift in the cultural norm for this to be sustainable.»
Author: Kevin Lam
«[The company now measures service levels two to three times a day, and the firm's stock is at its highest in four or five years.] There was a time of pain, ... Now we're back to normal service levels. So to the shareholders, we've been able to recover from the downturn. We haven't brought in more people or reduced the amount of work yet we're meeting our targets again.»
Author: Kevin Lam
«It was all over the papers. We had minimal service-level commitments. Customers were waiting days just to get their phones fixed. [They] were sending letters to regulatory agencies.»
Author: Kevin Lam
«Management wasn't going to give us back those people, so we needed to work smarter. We were scrambling to figure out how we could make it up and do this. We knew the potential for gain was there. If we could move ourselves from five to six service calls a day, that would be a huge gain in productivity.»
Author: Kevin Lam
«We had no idea where we were starting and where we needed to go, so we started a field force approach to workforce optimization.»
Author: Kevin Lam
«The project paid for itself in a single month. Every 30 minutes your gain is millions of dollars. It's effective when you work with a large workforce.»
Author: Kevin Lam
«There was a time of pain. Now we're back to normal service levels. So to the shareholders, we've been able to recover from the downturn. We haven't brought in more people or reduced the amount of work yet we're meeting our targets again.»
Author: Kevin Lam
Sign up for the most comprehensive database of 800,000 pre-written papers and use them for your research. Order authentic term papers, essays, research papers, dissertations on any topic written by qualified writers.