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Letter "K" » Kenes Bowling Quotes
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«We use a gentle tone of voice. We let patrons know that the library isn't angry with them, and wants them to return the books.»
Author: Kenes Bowling
«If there is an open obligation to a library, a person can be denied credit, but once it's cleared, it has a negligible effect.»
Author: Kenes Bowling
«It's real important to our customer libraries that patron goodwill be protected. So we use a gentle approach. We help patrons understand the importance of libraries to their communities and most patrons respond.»
Author: Kenes Bowling
«When we see large account balances, in the thousands of dollars, that's usually a situation when fraud is involved.»
Author: Kenes Bowling
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