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Letter "G" » Gerhard Schmidt Quotes
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«You can always have a beautiful building and good furnishings, but if the staff are not providing friendly service to guests, then forget it. We need to be offering guests more than what they expect.»
Author: Gerhard Schmidt
«It is important for directors to do a good job in communicating with staff members and empower them to make their own decisions. Good, instinctive services can only be possible when staff members have confidence.»
Author: Gerhard Schmidt
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