In order for any training to be effective, it must be coordinated with the company's overall objectives and at the same time, it is important to design a training program that will allow employees to fulfill their personal goals. This paper will look at what is involved in developing a training program for the Cross Country Automotive Services Company (CCAS) for a training need of "poor customer service." There are five steps that CCAS would …
showed first 75 words of 2699 total

showed last 75 words of 2699 total
…resource.asp Phillips, J.J., Phillips, P.P., & Hodges, T.K. (2004). Make Training evaluation work. Alexandria, VA: ASTD Press. Retreived on June 15, 2005 from ProQuest Database. Sterling Consulting Group. (2005). The service advantage: A customer service-training <Tab/> program. Retrieved on June 19, 2005 from website: <Tab/>http://www.scgtraining.com/training/advantage.html Stout, D. (1995). "Performance Analysis for Training". Niagara Paper Company, <Tab/>Niagara, WI, 1995