Toyota Motor Manufacturing, USA, Inc Case Analysis * Main and sub ideas of the case. The main topic of the case was the problems caused by defective or damaged seats. TMM USA's seat problem was threefold. The first was the actual defects with the hooks and the damaged caused by cross threading by employees when installing the seats. This problem led to the second problem, which was the departure from the Toyota Production System (TPS) when …
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showed last 75 words of 1627 total
…what can happen when a company makes exceptions in their processes. If TMM USA had followed the TPS process in dealing with the seat problem it would have been solved fairly quickly, although it would have been quite costly to do so. I believe a modified TPS system could be applied to the off-line process which would encourage employees to look for solutions to the cause of the problem rather than just fixing the problem.