Introduction. Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and …
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…marked as purchased. A simple gesture of this nature would possibly satisfy an unhappy customer as well as the possibility of a repeat customer. Conclusion. For an organization to be truly effective, each employee in each department and at all levels must work together to provide effective Total Quality Management. Customer satisfaction is the key to improving the productivity and profit for the organization. Reference Burrill Claude W., Ledolter Johannes. 1999. Achieving Quality Through Continual Improvement.