A new type of structure is being used in many organizations today. That structure is labeled Total Quality Management (TQM). This approach involves guaranteeing that an organization functions with a commitment to quality and continuous improvement in meeting its consumer's needs. With any type of change there will always be a number of bumps in the road which slow down the process that can help a company increase the workers morale, production, profits and over …
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showed last 75 words of 1480 total
…healthy commitment to improving quality in all organizational approaches. Bibliography Bibliography Beecroft, GD (1999) The role of quality in strategic management Decisions, v37 i6 Heapy, MS. And Gruska, GF. (1995) The Malcolm Baldridge National Quality Award- A Yardstick for Quality Growth Addison -Wesley Publishing Company Kuger, V. (1999) Towards a European definition of TQM- a historical review The TQM Magazine v11 n4 p257 Marsh, J. (1996) The Quality Toolkit- a practical resource for making TQM happen www.GM.com