Total quality management is a process company's use to ensure superior quality by focusing on customer satisfaction, employee empowerment, and strive to keep a competitive advantage by implementing statistical tools and encouraging management to use these tools. The traditional quality management system was seen different from Total Quality Management as we see it today. Company's felt that quality could not be described accurately except for time and cost. So the emphasis was put on the …
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showed last 75 words of 821 total
…product and service that is cost effective to the company as well. The difference between traditional management and total quality management can be summed up by the pyramid structure. The traditional management structure starts with top management down to the employees. The total Quality management is reversed and starts with the employee down to availability of top management as shown below: The McGraw-Hill Companies, 2004. An Integrated Approach; Total Quality Management, Frameworks, Measures & Standards