The Importance of Communication, and Teamwork among the Flight and Cabin Crew

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…W. J. (1994). Collision course: The truth about airline safety. PA: TAB Books. FAA News. 'Atlantic coast airlines first to use FAA crew performance program.' [http://www.dot.gov/affairs/apa15596.htm]. Sept 1996. Helmreich, R. L. 'The evolution of crew resource management.' [http://www.psy.utexas.edu/psy/helmreich/iata96/htm]. Oct 1996. Chute, R. D. & Wiener, E. L. (1996). Cockpit-cabin communicaiton: II. shall we tell the pilot? The International Journal of Aviaiton Phychology, 6 (3), 211-229