The Malcolm Baldrige National Quality Award was created by Congress in 1987. According to the article, the award was established to "recognize U.S. organizations for their achievements in quality and business performance, and to raise awareness about the importance of quality and performance excellence as a competitive edge." The award created a benchmark that U.S. companies could try and reach in order to achieve world-class quality. The Baldrige award is comprised of a framework …
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…the presentation of the article. Vokurka clearly believes in the benefits of the Baldrige Award. And after reading the article, I would tend to agree with him. The award criteria does create benchmarks and promote Total Quality Management for the companies that use it. I think that this article is relevant to the study of Strategic Leadership. Considering that most college student probably are not familiar with the Baldrige award, I would recommend this art