What is Quality? Quality is a concept that is not easily defined. According to Joseph M. Juran, one of the gurus of quality, "quality is 'fitness for use'" (Hellsten & Klefsjo, 2000). This definition is too short to be used in all cases. In a mathematical sense, quality can be defined as value divided by price. This definition requires the definition of another subjective concept: value. There is no known short definition of quality that can …
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showed last 75 words of 6946 total
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