TABLE OF CONTENTS....................................................................................................1 THE WORLD WHICH WE LIVE...................................................................................4 CHANGE MANAGEMENT DEFINED.....................................................................6 2.1 Three Basic Definitions.................................................................................................................................. 6 2.1.1 The Task of Managing Change ...............................................................................................................6 2.1.2 An Area of Professional Practice..............................................................................................................7 2.1.3 A Body of Knowledge.................................................................................................................................7 2.2 Content and Process.......................................................................................................................................7 THE CHANGE PROCESS..................................................................................................8 3.1 The Change Process as "Unfreezing, Changing and Refreezing".....................................................8 3.2 The Change Problem.......................................................................................................................................8 3.2.1 Change as a "How" Problem..........................................................................................................................................8 3.2.2 Change as a "What" Problem.........................................................................................................................................9 3.2.3 Change as a "Why" Problem...........................................................................................................................................9 3.3 Who to involve and when..............................................................................................................................9 SKILLS AND STRATEGIES...............................................................................................10 4.1 Political Skills......................................................................................................................................................10 4.2 Analytical Skills..................................................................................................................................................10 4.3 People Skills.........................................................................................................................................................11 4.4 System …
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