Wherever there are people there will inevitably be conflict. As individuals, Smith points out, "We have our own ideas and goals, and it is only natural that in pursuing our own agendas we will sometimes be at odds with others with differing objectives and viewpoints" (Smith, 2002, p. 4). What is conflict? "Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs" (www.ctic.purdue.edu). There are three …
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showed last 75 words of 2215 total
…www.cce.cornell.edu Pettrey, L. (2003). Who let the dogs out? Managing conflict with courage and skill.<Tab/>Critical Care Nurse, Retrieved August 26, 2003, from InfoTrac database.<Tab/> Senge, I. (1999). Dialogue and the Art of Thinking Together: A Pioneering Approach to Communicating in Business and in Life, New York, NY: Doubleday Publications Smith. (2002). Managing workplace conflict. (Issues @ Work) Westchester County Business Journal, p 4 Retrieved August 20, 2003, from InfoTrac database.