Southwest Airlines has to deal with one of the main privacy/security concerns that face the entire airline industry today, protection of customer information. This concern has really become an important issue since the airline industry began using E-Commerce to offer a convenient way to receive advertisement and make travel reservations over the Internet. Two notable incidents that concern privacy/security in the airline industry occurred with Trans World Airlines (TWA) and Northwest Airlines. First …
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…these two examples there are always risks when airlines utilize ecommerce in the traveling industry. Even though these incidents occurred inadvertently airlines are responsible for maintaining proper security when it comes to a customer's personal information. Works Cited "Airline's mistake exposes email addresses", http://news.com.com/2100-1017-238241.html?legacy=cnet, Rachel Konrad, 2000 "Security, privacy issues make Net users uneasy", http://news.com.com/2100-1017-235381.html?legacy=cnet, Greg Sandoval and Troy Wolverton, 2000