Assignment title: Main Report and Activities Assignment deadline: 12/5/2000 Discuss how various businesses incorporate different I.T strategies available and how these can benefit an organisation. Activity 1: Critical Success Factors. Customer Relationship Management Critical Success Factors (CSF) are certain operations or jobs that must be carried out by a business to ensure they maintain a competitive edge. These are the few areas where things must work efficiently in order for business to prosper. Siebel is an …
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…Bibliography URL addresses www.siebel.com www.claritas.com www.peoplesoft.com www.sap.com (http://www.ask.com/main/metaanswer.asp?metaEngine=directhit&origin=0&MetaURL=http%3A%2F%2Fwww%2Eescape%2Eca%2F%7Erbacal%2Ffiles%2Fstrategicplan%2Ehtm&qCategory=home&metaTopic=Strategic+Planning+For+Business+%26+Management&ItemOrdinal=2&logQID=B6B79042F127D4118A9600A0C9ACFE70 Avison & Fitzgerald, (1988), Information System Development- Methodologies, Techniques & Tools, Blackwell Scientific Publications. Checkland, P. (1990), Soft Systems Methodology in Action, Chichester: Wiley.