History of the Ritz Carlton
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ESSAY DETAILS
Words: 1194
Pages: 4
(approximately 235 words/page)
Pages: 4
(approximately 235 words/page)
Essay Database > Business & Economy
Joanne Cerulo
TQM Midterm
RITZ CARLTON
Since opening in Boston in 1922, the Ritz Carlton has catered to the needs of prestigious travelers. The Ritz Carlton Hotel Company is a management firm that develops and operates luxury hotels worldwide. It was formed in 1983 when Atlanta-based W B Johnson Properties purchased exclusive USA rights to the Ritz Carlton trademark along with the Boston Ritz Carlton hotel. Today, under the leadership of William B. Johnson (CEO) and Horst …
showed first 75 words of 1194 total
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showed first 75 words of 1194 total
showed last 75 words of 1194 total
…to act at first notice to provide instant gratification. Additionally, ANY EMPLOYEE CAN SPEND UP TO $2,000 IMMEDIATELY TO CORRECT A PROBLEM OR HANDLE A COMPLAINT. Such intensive training has actually HELPED the hotel decrease its employee turnover rate from an industry average of 75%-100% to about 25%. The training has had good results with guests as well. In an independent survey, 99% of guests said they were satisfied with their experience, and more than 80% were extremely satisfied.
…to act at first notice to provide instant gratification. Additionally, ANY EMPLOYEE CAN SPEND UP TO $2,000 IMMEDIATELY TO CORRECT A PROBLEM OR HANDLE A COMPLAINT. Such intensive training has actually HELPED the hotel decrease its employee turnover rate from an industry average of 75%-100% to about 25%. The training has had good results with guests as well. In an independent survey, 99% of guests said they were satisfied with their experience, and more than 80% were extremely satisfied.
