Explain how both individual and institutional racism have an impact on service provision and the experiences of people receiving services.

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Collins national dictionary defines racism as an "animosity shown to peoples of a different race" (Collins, p396) In this essay I shall use relevant materials to explain why individual and institutional racism have an impact on people using care services and on the service provided. I will look firstly at racism as a whole and discuss what it is. Using the literature and case studies I will explore how care workers and the organisations for …

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