The phrase "digital nervous system" occurred to Bill Gates during preparations for Microsoft's first annual CEO summit, a carefully orchestrated extravaganza held at the firm's Redmond, Washington, campus in the spring of 1997 (Gates 1999). In the coming years, digital technology will radically increase the speed at which business is conducted. It will change the relationship between businesses and their customers, and it will transform the roles of individual workers. How well an organization adapts to this …
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showed last 75 words of 2287 total
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