Executive Summary Deming referred to the old African saying "it takes the whole village to raise a child". In this paper we try to understand and interpret it through few core concepts of Quality and Total Quality Management introduced by quality gurus like Deming, Crosby, Juran and Gravin. This paper focuses on the quality journey of Eastman Chemical and presents an analysis of quality based strategies applied in Eastman chemical. This paper also evaluates the …
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showed last 75 words of 2508 total
…committed to service quality", Managing Service Quality",<Tab/>vol. 4 (20), pp.26-30 Terziovski, M., Howell, A., Sohal, A. and Morrison, M., "Establishing mutual dependence between TQM and the learning organization: a multiple case study analysis", The Learning Organization, Vol. 7 (1), pp. 23-32. Terziovski, M., Sohal, A.S., Samson, D., 1996, "Best practice implementation of total quality management: multiple cross-case analysis of manufacturing and service organizations", working paper, Department of Business Management, Monash University February.