Conflict is not always bad. The manner in which a conflict situation is handled plays as major part in its outcome. If conflicting parties are willing to work together toward a favourable outcome, using a rational, interest based process can produce a long lasting outcome favourable outcome for both parties. If, on the other hand, the feuding parties cannot reach a compromise, then the conflict will more than likely result in broken relationships. Conflict can …
showed first 75 words of 1756 total

showed last 75 words of 1756 total
…addressed, can create these plans for resolution. Assertive behaviour is crucial in getting the conflict resolved, it entails letting others know what you want and how you feel whilst acknowledging the same of the other person. This requires listening with empathy and making sure your nonverbal message match's that of your verbal message. By using these techniques of conflict management we can go along way to ensuring that not all conflict is bad. ------------------------------------------------------------------------ **Bibliography**