Resolutions for Conflicts One day Jimmy got on his bus and saw that Bob was in his normal seat. Jimmy politely asked Bob to scoot over so he could sit there too but Bob was a troublemaker, so he started to yell at Jimmy. In the above scenario, Jimmy could solve this conflict in many ways. He could try to solve it himself or he could seek advice from expert problem solvers. One great expert …
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showed last 75 words of 459 total
…compromise. Both resolution strategies, Bolton and the Women's Online Business Center, have many similarities such as respecting the person and looking from the other person's view. Who knows, maybe Bob will let Jimmy sit with him after using these strategies. Works Cited Bolton, Robert. "People Skills." Simon and Schuster, Inc., 1979. Women's Online Business Center. "How to Resolve Conflicts-- Without Killing Anyone." U.S. Small Business Administration, May 1, 2000. http://www.onlinewbc.org/docs/manage/conflicts.html