"Reengineering and Total Quality Management (TQM) are neither identical nor in conflict; they are complimentary" (Hammer & Champy 239). While Reengineering and Total Quality Management focus on processes, customers and higher efficiency, there are also differences between them. Reengineering moves a company where they need to be very quickly usually by radical change, whereas TQM moves a company in the same direction more slowly, usually with incremental adjustments. Reengineering is a top down, vision driven effort …
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…use? This answer is not black or white and should be left for the senior manager of the company to decide. Works Cited Hammer, Michael and Champy, James. Reengineering the Corporation: A Manifesto for Business Revolution. New York: HarperCollins Publishers, Inc., 2001. Lee, Sang M. and Arben Asllani. "TQM and BPR: Symbiosis and a New Approach for Integration". Management Decision, vol. 35. May-June 1997. Manganelli, Raymond L. and Mark, M. Klein. "Your Reengineering Toolkit". Management Review, vol. 83. August 1994.