Case study of Penang mutiara

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Question 1. Describe how you think Wernie Will a)make sure that the way he manages the hotel is appropriate to the way it competes for business For get a biggest development, and get more success, Penang Mutiara has to: - Expand its business in other areas to acquire more market shares against other high-class and strong competitors in the whole Asia region, or even in the world; - Offer the differentiation, high standard quality and …

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…able to give fast service for customers depends on the operation being flexible. Flexible operations speedily transfer extra skilled staff and equipment to the urgent conditions and emergencies will provide the fast service with other operations' needs. Reference www.nhtv.nl/site/loader/loader.aspx?DOCUMENTID=c4bc4744-8c9b-4620-9f6c-7873b6b214da www.seqwaterstrategy.qld.gov.au/projects/stage_2_interim.html www.fas.ie/pdf_files/ERGS_StageII_Form.pdf