Outsourcing - An Inside Look The key to a company's success is good customer service. Regardless of which industry one is a part of, customer care is of utmost importance. An increasing number of organizations are realizing that with growing competition, new technological innovations and constantly improving services and products, consumers are being pulled in different directions. It is vital to ensure that customer loyalty programs are an integral part of an organization. Acquiring new …
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…Case study: the Relationship between a Global Outsourcing Company and its Global IT Service Supplier." IEEE Computer Society Press. http://csdl.computer.org/comp/ proceedings/hicss/2002/1435/08/14350231.pdf. Kobitzsch, W. "Outsourcing to India." IEEE Computer Society Press. http://csdl.computer.org/comp/mags/so/2001/02/s2078abs.htm. Lankford, WM, Parsa F. "Outsourcing: a primer." Management Decisions. http://80thesius.emeraldinsight.com.proxy.lib.uwaterloo.ca/vl=4845829/cl=28/nw=1/fm=html/rpsv/cw/mcb/00251747/v37n4/s1/p310.