ZAP!!, A Case Study Analysis <Tab/>ZAP!! needs to be zapped. ZAP!! has a problem that will not go away. ZAP!! management has implemented a new manufacturing quality control system and would like full employee participation. However, not all employees (assemblers) participate in the weekly quality control meetings and those who do are reluctant to address the issues or express their views. ZAP!! management does not want to terminate any of …
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…Nor do they know how to cross the lines of miscommunication. In order to effectively achieve the quality control goal, the employees of ZAP!! need to resolve the communication problem. This problem could be resolved but all parties at ZAP!! will need to work together. References Barnett, A. (2001). Lecture (Lecture for communication 215, University of Phoenix, Online, Arizona, 2001). Thiederman, S. (1991) Bridging Cultural Barriers for Corporate Success: How to Manage the Multicultural Work Force. Portland: Lexington Books