Management of change Analyse the ways in which resistance to change becomes evident within organisations. What strategies can senior managers adopt to overcome such resistance when implementing change programmes. CONTENTS Page INTRODUCTION 1 WHY PEOPLE RESIST CHANGE 1 Fear of the unknown 1 Disrupted habits 2 Loss of face 2 Loss of confidence 3 Loss of control 3 Poor timing 4 Work overload 4 Lack of purpose 4 DEFENSE MECHANISMS 5 Overt resistance 5 Implicit resistance 5 SYMPTOMS OF RESISTANCE TO CHANGE 6 Aggression 6 Fantasy 6 Regression 6 Resignation/avoidance 7 Negativism 7 …
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…Armstrong, Michael (1991) A Handbook of Personnel Practices 4th Edition Kogan Page Limited, USA. 8. Chruden, Herbet J and Sherman Jr, Arthur W. (1976) Personnel Management 5th Edition South Western Publishing Company, USA. 9. Durphy, D.C (1981) Organisational Change by choice McGraw Hill Book Co, Sydney 10. Lippitt, G.L., Langeseth, P. and Mossop J (1986) Implementing Organisational Change Josey-Bass Publishers, San Francisco, London 11. Leigh, A. (1988) Effective Change: Twenty ways to make it happen Institute of Personnel Management, UK ------------------------------------------------------------------------ **Bibliography**